We accept returns and exchanges under the following conditions only:

• Strictly no dropping off returns to our warehouse. Mail your returns using the pre-paid label that you will receive after initiating a return. All online orders must be returned through the online portal and will not be accepted for return or exchange directly in warehouse, retail, partner stores.
• Purchase was made at crocs.com.au or Crocs App
• Items must be in a resalable condition, unworn, undamaged and with tags still attached.
• Items that show evidence of use, damage or without all original hangtags attached will be rejected. Any such merchandise will not be posted back to the customer.
• Returns and exchanges must be initiated within 30 days of the purchase date.
• For exchanges, once initiated, the original item must be received at our warehouse within 21 days of the original delivery date to you. Items received after the 21‑day window will be issued a refund (subject to terms) for the return and the exchange will be cancelled.
• Exchanges are available only for the same style, in a different size and/or color, and are subject to availability.

Returns that aren’t in strict compliance with this policy and process as outlined above are subject to delay or rejection. For items considered by Crocs Australia to have been used, the hangtag removed, or subject to any damage, a refund will not be provided. Crocs Australia has the right to assess the condition of returned goods prior to providing a refund or releasing exchange product. In the event of any dispute, the decision of Crocs Australia shall be final and conclusive. Used or noncompliant merchandise will not be posted back to the customer. Crocs Australia will adhere to the Australian Consumer Law , state legislation and related company policies.

Mystery Products Return Policy

Mystery Products are items where the contents are unknown until the packaging is opened upon purchase.

All sales of Mystery Products online or at our retail stores are final. We do not offer any refund or exchange of Mystery Products and/or their contents because of a change of mind, even if the packaging is unopened and remains sealed.

For online orders, the Mystery Products will be selected randomly to fulfill your order. If you wish to choose your Mystery Products, we recommend purchasing them in person at our official retail stores.

If the content of your Mystery Products is defective, please see here.

If you have any questions about the above, please contact our Customer Service team.

All payments are 100% convenient, safe & secure.

We currently offer the following payment options:

• Visa
• Mastercard
• American Express
• PayPal
• Afterpay
• Apple Pay

What is Afterpay?

Afterpay allows you to purchase from online store and pay later in 4 easy interest-free instalments.

How Does Afterpay work?

To pay with Afterpay:

- Add your items to the cart

- Select Afterpay as the payment option at the checkout

- Signup or use your existing Afterpay account

- Once approved, will despatch your order

Is there any interest on the amount paid?

No, there is no interest payable by you.

Is there an order limit?

Yes, the maximum purchase amount using Afterpay on is.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at www.afterpay.com/terms

How often is repayment?

Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.

How do I sign-up for Afterpay?

Select Afterpay as a payment method (or visit the website).

You can register as you complete your purchase.

How do returns work with Afterpay?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Does Afterpay charge interest?

There is no interest payable by you if you place an order using Afterpay.

Can I place an Afterpay order with you over the phone?

Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy.

You can find answers below or contact our team to help you.

Our Customer Service team is happy to assist with questions you have about Crocs™ and our products. You can reach us in three convenient ways:

1. Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1800 870 685.
2. Chat live for fast assistance. Connect with a Customer Service member via live chat during regular business hours.
1. From the bottom navigation bar, select Live Chat 
2. Enter your name, email address, question and order number (if available) and click Start Chatting.

Size charts can be found in the link under the size selections on each product page or individually in the links below:

Size chart Page

We are committed to honouring your rights under the Australian Consumer Law in relation to defective goods. If your product is defective, we will assist you to fix the problem. Please contact us, specifying the defects and attaching a photograph of the shoes showing the defect. We will then contact you.

Click on Sign in at the top of the page and then on the ‘forgot your password’ link. We will send a new password to your email address

Please check your spam/junk folder. Add [email protected] to your address book to receive our upcoming offers.

We do not issue or accept gift cards or account credits for online purchases on crocs.com.au. However, our Crocs Concept Stores can issue and accept Store Vouchers.

Click on the "unsubscribe" button at the bottom of the email which you received from Crocs Australia. Alternatively please contact us.

Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp. You can keep your classic Crocs clean by hand washing them with cold water and a mild soap.

If you have Metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water. If your Crocs are made with Smooth Napa Leather; Remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner. Patent Leather Crocs can be gently wiped off with a clean damp cloth or use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, they will remove the shine and luster from your shoes. PU Wedges and heel material: A damp cloth should remove most dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.

For Suede and Lambs wool Crocs; clean upper gently with soft wire brush or plastic brush, spray with impregnation spray for water resistant. Leather Crocs and be cleaned gently with a humid rag or brush. Apply waxy shoe cream and polish/brush with soft brush, cotton or wool rag to a natural lustre.

For Elastic/Stretch Material; Clean gently with humid rag or soft rubber.

Crocs cares about the impact its products and packaging have on the environment and practices sustainability in its supply chain. A recent change in our packaging and shipping practices provides a great example of these efforts. Late in 2017, Crocs made the decision to move away from the use of cardboard boxes and began packaging and shipping its merchandise in poly bags. Our poly bags consist of recycled material, emit less carbon dioxide, and require less water than those used in cardboard box manufacturing. This change also substantially reduces our carbon footprint during its transportation throughout our supply chain. The result is reduced environmental impact as compared to cardboard box usage.

Crocs™ coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo Code" field below Order Summary section in the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.

We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Crocs.com.au and hope that you'll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up for our newsletter.

Coupon codes issued by Crocs.com.au or Crocs online customer service are for use ONLY on Crocs.com and cannot be used in Crocs owned stores or on any other Crocs owned website.

* Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience.

Usually, if a coupon code isn't working, it's been entered incorrectly or has expired. Please check your coupon code for the following:

1. Coupon codes might be case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.
2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.
3. Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.

4. Some coupon codes are valid only on specific styles and will not work with non-qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.

The coupon codes are only eligible for use on items that are stated in the term and condition and within a specified period of time. They can only be used once and cannot be redeemed at the stores.