Crocs.com.au Privacy Policy
Our Privacy Policy has recently changed. Effective Date of this version: March, 2023
Thank you for visiting crocs.com.au, including the Crocs online store. This Website is operated by Crocs Australia Pty Ltd , located at Suites 2.01 Level 2, Building 1, 658 Church Street Richmond, Victoria 3121, Australia. Your access to and use of this Website is subject to the following Privacy Policy and all applicable laws.
We understand your concerns about privacy and we want to assure you that Crocs takes privacy matters seriously. Therefore, we are providing this Privacy Policy explaining our online information practices and the choices you can make about the way your information, including your Personal Information, is collected and used. If you have questions regarding this Privacy Policy, you may direct them to [email protected].
Your Consent
By submitting information to us and/or by using our Website, you give your consent that all information that you submit, including your Personal Information, may be collected and processed by Crocs in the manner and for the purposes described below. If you do not agree to be bound by this Privacy Policy, you may not access or use this Website.
Definitions
The terms “Automatic Anonymous Information” and “AAI” refer to information we collect through this Website that does not, in and of itself, identify you personally. One example of AAI is your IP address.
The term “Content”refers to all of the software and code comprising or used to operate this Website, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Website.
The terms “Crocs,” “we,” “us,” and “our” refer to Crocs Australia Pty Ltd.
The term “Feedback” refers to the Content you post on or through this Website that is specifically about how we can improve this Website and the products and services we make available through this Website.
The terms “Personally Identifiable Information” and “PII” refer to information about you that could permit one to identify or contact you. Examples of PII include your name, address, and email address.
The term “Privacy Policy” refers to this online privacy policy.
The term “User-Generated Content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through our Website using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available on our Website to others. Examples of User-Generated Content are information you provide as part of a promotion and comments you make in response to a blog or social media post; Feedback is also considered User-Generated Content.
The term “Website” to crocs.com.au, including the Crocs online store, which is owned and operated by Crocs Australia Pty Ltd.
The terms “you” and “your” mean any user of this Website.
What Type of Information Does Crocs Collect?
We collect two types of information from visitors to the Website, “Automatic Anonymous Information,” or “AAI,” (which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII” which is individually identifiable information about you that could permit one to identify or contact you.
Information You Manually Provide. We collect the information, including PII, you manually provide (using your keyboard, touchpad, and/or mouse) when you use our Website. At various places on the Website, we may request certain PII, such as your name, phone number, email, billing address, and shipping address. You may choose to provide PII to access or use certain features or services of the Website, such as making a purchase, registering on the Website, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information. If you choose not to provide information, however, you may not be able to access or use a particular service or feature on the Website.
Information From Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on our Website by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform. By doing this, you are asking, and providing consent for, the third-party platform to send us information from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. It typically includes your IP address, the address of the web page you were visiting when you accessed our Website, the name of your operating system, the name and version of your browser, and the date and time of your visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings. We use this information to improve the Content and functionality of this Website, and to better understand and serve our visitors. The information we receive from your web browser does not, in and of itself, identify you personally. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.
Information From Your Mobile or Tablet Device. Likewise, if you access our Website through your mobile or tablet device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, the IP address of your device, your device’s operating system, and the type of mobile or tablet Internet browsers you use.
Information Collected Using “Cookies” and Other Web Technologies. Most websites use “cookies” and/or similar technologies to place information about a user’s visit to that website in a small data text file that is stored on the user’s computer. Some browsers automatically accept cookies, but you may be able to configure your browser to prevent the use of cookies. Crocs may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or items in your shopping cart between visits. PII may be among the types of information stored in a cookie. For example, if you choose the “remember me” option when logging on, we may store your email address in a cookie to expedite your future log-ons. We may also use cookies for the purpose of delivering “first party” advertisements to you.
Acceptance of cookies is not a requirement to browse our Website, however certain features and services may require the use of cookies to work properly, including our shopping cart and check-out features. If you would like to place an order on our Website without the use of cookies, please email Customer Service.
In addition to cookies, we may also use “web beacons” and other web technologies to manage our Website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit a web page or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to PII.
More Information On “First Party” Advertising
First-party advertising works this way: When you visit our Website, we may deliver a cookie to your browser. When you leave our Website and travel elsewhere on the Internet, we may use the cookie to recognize you as someone who has visited our Website, to assume that you are interested in our products, and to deliver an advertisement to you that promotes our products. Although we may work with a vendor to deliver and read our first-party cookies and to serve advertisements on our behalf, our vendors may not use these first-party cookies to recognize you as someone who may be interested in the goods/services of the vendors’ other clients.
You can opt out of first-party advertising by clicking here. When you do, we will deliver an “opt-out” cookie to your browser. When you visit our Website in the future, the opt-out cookie will tell us that you have opted out of Crocs’ cookies for first-party targeted advertisements.
Please note that the opt-out cookie will only prevent delivery of first-party advertising cookies. First-party cookies are different than third-party cookies. Third-party cookies track your online behaviors across nonaffiliated websites for the purpose of delivering targeted advertisements not only for Crocs but for a variety of other companies. To learn more about online behavioral advertising and the choices you have about the delivery of third-party cookies, read the next section.
Cookies Delivered by Third Parties
In addition to the cookies we deliver to your computer through our Website, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Website. To learn more about Google Analytics, click here. We also participate in Salesforce Audience Studio to better understand how you use our Website and apps across the various devices you use, and to deliver tailored marketing and promotions. Click here to learn more about how Salesforce does this. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across nonaffiliated websites and delivering targeted advertisements either on our Website or on other websites.
You have choices about the collection of information by third parties on our Website. For example, if you don’t want information about your visit to our Website sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Crocs.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to our Website or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on our Website do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that the industry-developed opt-out mechanism described above is device specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices, you need to visit the opt-out page from each device.
Our Use of Your Information
Generally, we use the information we collect through our Website:
- to provide the information, products, and services you request;
- to provide you with effective customer service;
- to provide you with a personalized experience when you use our Website;
- to contact you with information and notices related to your use of our Website;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
- to improve the Content, functionality, and usability of our Website;
- to better understand your needs and interests;
- to improve our products and services;
- to improve our marketing and promotional efforts;
- for security, credit, or fraud prevention purposes; and
- for any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us.
More information on how we use PII collected as part of a contest or promotion. When you enter a contest or other promotion, we may ask you for certain PII to administer the contest, send you promotional emails, notify winners and make the winners’ list publicly available (pursuant to applicable law). Your consent to such promotional use and disclosure of this information generally is a condition of your participation. In cases where the contest or promotional offer is co-branded with or sponsored by another party, we may share your information with that party. Entering such contests and providing the required PII is solely your choice; you do not need to provide such information or enter such contests to browse or otherwise use this Website.
Your Choices
In General. We respect your right to make choices about the ways we collect, use, and disclose the information you provide on or through this Site. We strive to provide choices to you at a meaningful time and in a meaningful place. This Notice describes some of your other choices, such as your choice to opt out of receiving “cookies.”
Do Not Track Mechanisms. Your browser may deliver a “Do-Not-Track (‘DNT’) signal” to this Site. Because of the changing state of technology and indecision within the technology and marketing industries regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.
Previously Expressed Preferences. You may be able to change previously expressed preferences regarding how we use information you provide on or through this Site. For example, if you have provided your contact information and receive periodic emails from us, you may decide to stop receiving those emails by clicking the “unsubscribe” link in an email’s footer. You may be able to change other preferences through an account you create on this Site. Otherwise, please contact us using the information provided above.
Steps We Take to Safeguard your Information
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information you submit on or through our Website in accordance with applicable legislation and regulations. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it.
Unfortunately, no website, server, or database is completely secure or “hacker proof.” We therefore cannot guarantee that your PII will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination or use of PII contained in User-Generated Content you post on or through our Website, and you should have no expectation of privacy in such information.
How Does Crocs Share the Information it Receives?
Crocs may share the AAI and/or PII submitted on or through this Website in the following ways:
Third–Party Service Providers. Crocs shares information collected through this Website with third-party service providers who act for or on its behalf. For example, we may use third-party vendors to design, operate, and/or host our Website; to conduct surveys; and to help us with our promotional efforts. These third parties may need information about you to perform their functions. Typically, third-party service providers who receive PII are bound by contract to use it only on our behalf. However, our third-party service providers may be allowed to use two types of information collected through this Website for their own marketing purposes and/or to market the products and services of their other clients. First, we may permit third-party service providers to use aggregate information about how users of this Site behave to market either their own products and services or the products and services of their other clients. Aggregate information provides a picture of how our users behave collectively—it typically does not provide a picture of how any single individual has behaved on our site. Second, we may permit third-party service providers to use AAI collected through this Website to market either their own products and services or the products and services of their other clients. AAI is information about a particular individual (such as a user’s IP address) but it does not, standing alone, identify the individual. For more information about behavioral advertising, see the “Cookies Delivered by Third Parties” section above.
Other Users of This Website. The User-Generated Content you submit on or through our Website is available to others who visit our Website. Any PII contained in User-Generated Content you submit can be read, collected, shared, or used by others, and could be used to send you unsolicited messages. In addition, we may use User-Generated Content you submit on or through our Website for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the User-Generated Content for such purposes. Therefore, you should have no expectation of privacy with respect to User-Generated Content you submit on or through our Website. You should not submit any User-Generated Content you do not wish to make available to the general public, and you must take special care to make sure your submissions comply with our Terms of Use. In particular, your submissions must not violate the privacy or other rights of others.