Return Policy

We will accept returns and provide full refund under the following conditions:

  1. Purchase was made at
  2. Items are in a resalable condition, unworn and with tags still attached. Items without all original hangtags attached will not be eligible for return.
  3. Return label must be initiated within 45 days of purchase date.
  4. Items are received by us within 90 days of purchase.

Return Instructions

To return your product, you will need to initiate a return process within 45 days of your order date.

Step 1: Fill in 'Order Number' & 'Email Address' (of shipping addressee)

We could not find the Order. Please try again.

Return process:

  1. Initiate your return by entering your details above and following the instructions to the end.
  2. Once you have successfully initiated a return, you will receive an email with details on where to mail your return parcel back to us.
  3. Important: Please include your RMA (Your order number ending with “CAU") and your full name clearly on the outside of the parcel with the warehouse address.
    RMA- [Your order number ending with 'CAU'] - [Your full name]
    Failing to include RMA + Full name may result in delays with return processing.
  4. Mail your return back to us at the address listed in your order return confirmation email. Customer is responsible for cost of return shipping. Return shipping is non-refundable. Please allow up to 4 weeks processing time from day parcel is received by us.

Crocs concept and outlet stores do not accept any returns of purchases made online. Kindly adhere to the return instruction accordingly to ensure your requests are being processed promptly.

For items deemed subject to fair wear and tear, accidental damages or misuse, a full refund will not be provided. Crocs Australia has the right to assess the condition of returned goods prior to providing a full refund. In the event of any dispute, the decision of Crocs Australia shall be final and conclusive. For exchanges, customers are required to place a new order subject to availability.

Crocs Australia will adhere to the Trade Practices Act, state legislation and related company policies.

If you have any questions about the above, please contact our Customer Service team.